web3 gamification

From Coins to Collaboration — Case Studies of How Web3 Gamification Drive B2B Growth and Brand Interactions

web3 gamification

After spending years cultivating your business network and client base through digital marketing, social media outreach, and word-of-mouth referrals, you’ve successfully built a loyal customer following and a strong brand.

However, despite your efforts, gaining meaningful engagement and forging new business partnerships remains an uphill battle.

As a dedicated business owner, your goal is to establish meaningful connections and drive valuable interactions with both customers and partners.

Yet, achieving this has become increasingly difficult in today’s fast-paced digital world.

People have short attention spans, and there are an abundance of options competing for their time and attention.

You need a mechanism that incentivizes participation, builds brand loyalty, and creates network effects to accelerate business growth.

Web3 technologies like blockchain and gamification may hold the key.

By implementing rewards, challenges, ranks, and other game-design elements into your business interactions, you can open new channels for creating value, building trust, and driving collaboration.

People feel motivated to take action to earn rewards, gain status, and progress to higher achievement levels.

In this article, we explore how Web3 gamification mechanics were leveraged in four (4) different case studies to supercharge B2B engagement, partnership development, and community building.

The results demonstrate how these innovative techniques can drive exponential business growth by making participation irresistibly engaging and collaborative. Read on to learn how to unlock the potential of Web3 gamification for your business.

The Challenge: Boosting B2B Brand Interactions in a Web3 World

Quests and challenges

Web3 ushered in new opportunities for decentralized collaboration and co-creation.

However, it also brought unique challenges for B2B brands aiming to build meaningful connections in this nascent space.

For B2B brands, Web3 opens up opportunities to forge new partnerships and tap into global talent pools.

At the same time, decentralized networks make traditional marketing and sales tactics less effective.

To overcome this challenge, forward-thinking B2B companies are turning to gamification – applying game-like mechanics to drive user engagement and motivation.

Gamification utilizes psychological principles of motivation, reward, and competition to inspire action. For B2B brands, gamification mechanics like points, levels, challenges, and rewards can:

  • Increase brand awareness and social sharing through challenges and quests.
  • Build brand loyalty through rewards and status.
  • Generate high-quality leads and sales through referral programs and partnerships.
  • Crowdsource solutions and innovations through open contests and hackathons.

By leveraging cryptocurrencies, NFTs, and the blockchain, B2B companies can implement gamification on a global scale.

For example, brands can issue their own tokens or NFTs as rewards, creating new revenue streams and brand equity. Partners and customers, in turn, gain a stake in the brand’s success.

Gamification may seem like a natural fit for B2C companies, but B2B brands stand to benefit even more from game-based engagement and motivation techniques.

With the right gamification strategy, B2B companies can overcome the challenges of Web3, build lasting relationships, and unlock new avenues for growth in an increasingly decentralized digital landscape.

The Solution: Implementing Gamification and NFTs for Fun and Rewards

What are the benefits of gamification in blockchain?

To increase brand engagement and business growth, the solution could be to develop a points and rewards system where customers earn coins for interacting with the brand in various ways like reading blog posts, sharing on social media, commenting and signing up for the newsletter.

These coins can then be redeemed for NFTs, which provide additional benefits and access.

NFTs as Rewards and Status

NFTs can be issued as rewards to recognize and incentivize customer actions like signups, referrals, social shares or big purchases.

The NFTs act as digital status symbols, signaling a customer’s loyalty and relationship with the brand. Possessing rare, limited-edition NFTs confers a certain level of prestige.

Customers can showcase their NFT collections on the website, building a sense of community and brand affinity.

A Points System for Fun and Competition

A points system can be awarded to customers for behaviors like reading blog posts, watching videos, or posting on social media. Points could be redeemed for NFTs, discounts, and prizes.

This gamification tactic taps into people’s competitive drive in a playful way. Customers will try to outdo each other to gain more points and higher status.

Challenges and Quests to Spur Engagement

Short-term challenges, quests and missions can be used to motivate customers to take immediate action for a chance to win NFTs or other rewards.

For example, a social share challenge asking people to share a new product announcement on social media within 24 hours to get bonus points. These time-sensitive prompts can lead to spikes in brand buzz and exposure.

Community and Collaboration

An online community forum can be created to give customers a place to chat, collaborate and bond over their shared interests.

The company could tap into this community to get feedback, spread brand messages or run contests and events. Over time, the most active and loyal community members can be selected and appointed as brand ambassadors and influencers.

By blending NFTs, points, challenges, quests, and community on the blockchain; you have successfully created a sweet spot of fun, rewards, status and collaboration that can skyrocket brand engagement.

This goes on to show how crypto-based gamification and Web3 mechanics can take B2B relationships to the next level.

Onboarding Employees With Digital Wallets and Tokens

To onboard employees into your Web3 business model, providing digital wallets and tokens is key. Digital wallets serve as a gateway for employees to access your blockchain-based ecosystem, holding tokens, NFTs, and other digital assets.

Setting up Digital Wallets

Have employees download either a browser extension wallet (like MetaMask) or a mobile wallet app (like Coinbase Wallet or Trust Wallet). Walk them through creating a wallet, recording their seed phrase for backup, and sending a small amount of cryptocurrency like ETH or USDT to get started.

This simple act of receiving crypto in their own wallet makes the technology tangible and sparks their interest in learning more.

Branded Tokens

Develop custom tokens on your platform’s blockchain that provide utility and value for employees. These could include:

  • Governance tokens: Allow employees to vote on business decisions. Distribute according to seniority and role.
  • Reward tokens: Issued as bonuses, incentives, or for achieving key milestones. Employees can redeem for perks or swap for other crypto.
  • Equity tokens: Represent shared ownership in your business. Vest over time to encourage long-term commitment.

Explain How Tokens and Wallets Work

Educate employees on how their wallets, tokens and the underlying blockchain technology function. Cover:

  • How to send, receive and swap tokens.
  • Voting and governance rights for different token types.
  • How transactions are recorded on the blockchain.
  • Best security practices like enabling 2FA, backing up seed phrases, and being wary of phishing attempts.
  • Opportunities to earn additional tokens through referrals, special projects or community participation.
  • How token values may fluctuate and the potential benefits of hodling long-term.

Distributing both wallets and tokens during onboarding also allows new employees to experience Web3’s permissionless nature firsthand.

They gain a sense of ownership and control over their digital assets, unlike traditional employee perks which are granted and governed centrally by the company.

Well-designed gamification strategies like these leverage human psychology to motivate and reward target behaviors. When applied to employee onboarding and education, they transform what could be dull or tedious processes into engaging experiences where new intakes feel empowered and eager to participate.

Onboarding new staff with Web3 tools is a win-win. Employees gain valuable exposure to blockchain technology in an interactive way.

Companies can shape positive experiences that leave lasting impressions, helping to build brand loyalty and a workforce passionate about the organization’s mission. The result is a collaborative team ready to push the project vision forward into the decentralized future.

Driving Engagement Through Quests, Levels and Leaderboards

To drive engagement and motivate participation, many Web3 projects employ gamification mechanics like quests, levels, and leaderboards. These techniques tap into users’ psychological motivations and reward-seeking behaviors to keep them actively engaged with a platform or community.


Quests are challenges or missions that users complete to earn rewards. They keep users engaged by giving purposeful activities and incentives. 

Quests in Web3 projects often involve tasks that naturally drive platform adoption and community involvement, such as inviting new members, posting content, or participating in governance. Completing quests allows users to level up their profiles and earn tokens or NFTs.


A leveling system allows users to advance through ranks by completing quests and other actions. Higher levels provide status and unlock additional benefits and permissions.

For instance, users may need to reach a certain level to access exclusive content, participate in governance, or become moderators. Leveling up is a signal of a user’s commitment and contribution, building influence and credibility.


Leaderboards display users’ levels, points, quest completions, or other metrics and rank them relative to others. They tap into users’ competitive drives by allowing them to compare their progress and achievements.

Leaderboards also highlight the most active and accomplished members, giving them recognition and status. For projects, leaderboards help identify influencers and superusers who can help shape the community and platform.

Using quests, levels, and leaderboards, businesses/Web3 projects can design engaging systems that keep users coming back and participating over the long-term.

These techniques are highly effective at driving adoption, retention, and brand loyalty when implemented correctly. Combined with the incentives of token rewards, they create a flywheel effect that propels user engagement and community growth.

Unlocking Exclusive Content and Assets With NFTs

Non-fungible tokens (NFTs) provide a new way to incentivize and reward your most engaged users by giving them access to exclusive digital assets. NFTs are unique blockchain tokens that represent ownership of rare digital items.

By issuing limited edition NFTs to your users, you give them a chance to own a scarce resource that provides status and access.

For example, you could issue an NFT that provides lifetime access to a private channel in your community forum or unlocks VIP access at events.

Only users who hold the NFT would gain entry. This transforms the NFT into a digital key that signifies membership in an elite group.

Early Access to New Features

You can provide holders of certain NFTs with exclusive access to resources such as:

  • Educational content: Courses, video tutorials, downloadable guides
  • Tools and software: Beta testing new features, customized dashboards
  • Events: Priority access to conferences, meetups and networking opportunities
  • Mentorship: One-on-one coaching, group calls and direct access to industry experts

You can also use NFTs to grant early access to new product features or services. An example could be, issuing an NFT that gives holders access to an exclusive beta test group.

The first users to participate in the beta test would gain the opportunity to shape the product and provide valuable feedback. Their NFT could also signify their status as an early adopter and product expert in your community.

VIP Membership and Status

NFTs can also signify a user’s status within your community and provide ongoing membership benefits. For example, you might issue NFTs at different tiers (Common, Uncommon, Rare, Epic, Legendary) where higher tiers provide greater rewards and recognition.

This type of gamification incentivizes users to become more engaged with your brand to achieve the next level of status.

Collectibles with Real-World Value

For businesses focused on physical products, NFTs represent an innovative way to bridge the gap between digital and physical ownership. You can issue an NFT for each product sold, allowing customers to trade or sell the assets on secondary markets.

This turns ordinary items into collectibles, potentially increasing their long term value. Some brands have experimented with NFTs that provide ownership of a physical product as well as ongoing royalties or revenue share when the NFT is sold to someone else.

Limited Edition Collectibles

For entertainment and media companies, limited edition NFT collectibles are an engaging way to connect with fans. You can issue NFTs representing limited edition artwork, videos, music, and other digital media.

Fans who collect rare and exclusive NFTs from your brand gain status and the thrill of the hunt for hard-to-find collectibles. This turns your brand into a platform for discovery and community.

Unlocking exclusive resources, providing membership benefits and creating collectible assets are a few ways NFTs drive ongoing user engagement.

When deployed thoughtfully with a well-designed gamification strategy, NFTs transform passive audiences into active brand ambassadors and loyal communities that fuel sustainable business growth.

The users who hold scarce NFT keys and collectibles become deeply invested in your brand and help shape its future.

The Results: Increased Collaboration, Deeper Relationships

Community engagement

The results of implementing Web3 gamification mechanics speak for themselves. By incentivizing participation and making the experience enjoyable and rewarding, deeper connections can be forged between users and your brand.

Increased Social Interactions

Leaderboards, badges, and points will motivate users to be more active in commenting, liking, and sharing content. These gamification elements, if implemented correctly, will give users reasons to engage more with posts, start conversations, and build relationships.

This kind of organic user-generated interaction is highly valuable for building brand affinity and online communities.

Higher Content Contribution

Participants will be eager to contribute more of their own content, such as blog posts, videos, and podcasts, in order to earn additional points and rewards.

This influx of content, especially from industry experts and influencers, could add significant value for readers and help to establish the company as a thought leader in the space.

Deeper Customer Loyalty

The rewards and recognition participants receive for their contributions and interactions will foster a sense of value and belonging. This can lead to lower churn rates and higher customer lifetime value.

Customers that will be more deeply engaged through the platform will be much more likely to continue and expand their partnerships and subscriptions.

In summary, these strategies demonstrate the power of Web3 gamification to cultivate collaboration and fuel business growth.

By aligning user incentives with platform goals, companies can build deeply engaged communities, strengthen customer loyalty, increase conversion, and tap into the collective creativity of their network. 

Overall, Web3 gamification offers a new model for developing mutually beneficial relationships between businesses and their communities.

Real World Examples and Case Studies

To fully understand how Web3 gamification techniques can transform business growth and customer engagement, let’s examine some real-world case studies.

Case Study 1: Dapper Labs

Real-world examples of businesses leveraging Web3 gamification mechanics to drive growth and engagement abound.

One notable case study is Dapper Labs, creators of NBA Top Shot. By tokenizing NBA highlights into unique digital collectibles, Dapper Labs tapped into fans’ passion for the sport in an innovative way.

The ‘Aha Moment’

In evaluating how to build an engaging fan experience, Dapper Labs had an ‘aha moment’ — what if they could turn NBA highlights into collectible moments, just like trading cards, but digital?

This insight led to the creation of NBA Top Shot, which allows fans to buy, sell and trade officially licensed NBA highlight clips in the form of non-fungible tokens (NFTs) on the Flow blockchain.

From Concept to Craze

When NBA Top Shot first launched in October 2020, few predicted it would become a cultural phenomenon. However, by early 2021, the platform was seeing over $200M in sales volume, with individual highlight NFTs selling for as much as $200,000.

The runaway success of NBA Top Shot demonstrates several key principles:

  1. Tap into existing passionate fan bases. By focusing on the NBA, with its millions of devoted fans worldwide, NBA Top Shot was targeting an audience already primed for engagement.
  1. Build real scarcity and ownership. By minting limited editions of highlight NFTs, NBA Top Shot created real digital scarcity and a sense of true ownership for collectors. This drove speculation and trading.
  1. Make participation accessible. While high-value NFTs attracted headlines, NBA Top Shot also offered entry-level collectibles for as little as $9, allowing casual fans to participate. This on-ramp fueled further interest at all price points.
  1. Continuously improve the experience. Dapper Labs actively upgraded NBA Top Shot to improve the user experience, add gamification elements like challenges and rewards, build community, and keep fans engaged.

The runaway success of NBA Top Shot provides a model for how Web3-powered gamification, fueled by NFTs and blockchain technology, can tap into fan passion to drive business growth in new dimensions.

By offering digital scarcity, ownership and new ways to participate, NBA Top Shot unleashed fans’ competitive and collaborative spirits. The results speak for themselves.

Case Study 2: Brave Browser

Brave Browser introduced their own cryptocurrency called the Basic Attention Token (BAT) and integrated it into their browser. As users browse the web, they earn BAT for viewing ads. They can then use their earned BAT to tip their favorite content creators.

This ingenious model incentivizes users to opt into ads and content creators to provide high quality content. Since launching BAT, Brave Browser’s user base has skyrocketed to over 25 million monthly active users.

Case Study 3: Axie Infinity

The monster-battle game Axie Infinity uses NFTs (non-fungible tokens) to represent unique in-game assets. Players can buy, trade, and breed Axies (in-game monsters) as NFTs.

This creative use of blockchain technology has enabled Axie Infinity to build a highly engaged player base and become a leader in the “play-to-earn” gaming model. At its peak, Axie Infinity was generating over $400 million in annual revenue and $2.5 billion in NFT sales.

Case Study 4: Decentraland

Decentraland is a virtual world where users can purchase land and develop interactive experiences as NFTs. Brands like Samsung, Barbados, and Adidas have purchased land and built engaging brand experiences.

Decentraland’s use of NFTs and cryptocurrency allows users and brands to truly own and monetize the virtual spaces they create. This model of co-creation and shared ownership is revolutionizing virtual events, marketing, and e-commerce.

By implementing creative Web3 mechanics like cryptocurrency, NFTs, play-to-earn models, and virtual land ownership, companies can transform customer and brand interactions. These case studies demonstrate how Web3-powered community building and co-creation are the future of business growth and brand loyalty.

Key Takeaways for Driving Growth With Web3 Gamification

Based on the case study, there are several key takeaways for driving growth with Web3 gamification:

Build Engagement Through Micro-Missions

By breaking down large goals into smaller milestones, micro-missions keep users engaged through a sense of progress and accomplishment.

The game mechanics of challenges, levels, badges, and leaderboards motivate users to continue progressing to the next mission. For businesses, micro-missions translate into increased interaction and touchpoints with customers.

Incentivize Purchases and Referrals

Offering both intrinsic motivations (like status and achievement) and extrinsic motivations (such as rewards) encourages users to make purchases and referrals. When users feel invested in the growth and progression of their profiles, businesses benefit from increased loyalty and brand advocacy.

Create FOMO

The fear of missing out (FOMO) is a powerful motivator. By highlighting leaderboards, badges, and the achievements of other users, businesses can create a sense of urgency and competition that spurs users into action.

Limited time offers, missions, and rewards also tap into FOMO, driving users to participate before the opportunity expires.

Build Community

Web3 gamification fosters connection between users through collaborative goals, guilds, and social interaction. A shared sense of purpose binds users together into an engaged community centered around the business and brand.

Community members become brand ambassadors who actively recruit new users through word-of-mouth marketing and referrals.

Continually Optimize

Gamification strategies require ongoing optimization through testing and iteration. Businesses should frequently analyze metrics like user engagement, retention, and conversion to determine what’s working and make changes to improve the user experience.

Surveys and user feedback also provide insight into motivations and how to keep the game elements novel and exciting.

Optimizing gamification boosts growth by ensuring users remain actively engaged with the brand over the long term. When implemented thoughtfully, Web3 gamification transforms customers into loyal community members who drive value through increased interaction, purchases, and advocacy.

Gamification for Business Growth FAQs

Business growth and customer engagement are crucial for any company’s success. While traditional marketing and sales tactics still have their place, Web3 gamification mechanics are proving to be a highly effective way to drive business growth and enhance brand interactions.

As a business, you likely have many questions about how gamification and Web3 mechanics can benefit your company.

Here are answers to some of the most frequently asked questions about gamifying business interactions and growth:

What is Web3 gamification?

Web3 gamification refers to the use of gaming elements in a business context to motivate and engage customers or employees. Things like points, badges, levels, challenges, and rewards are used to make interactions more fun and compelling.

For example, customers can earn points or tokens for engaging with a business in various ways like signing up, making a purchase, referring friends, posting on social media, etc. They can then redeem those points for rewards.

How does Web3 gamification drive business growth?

Gamification taps into human psychology by employing motivation and reward techniques that keep people engaged. Adding gaming elements like points, badges, levels, and leaderboards to your business interactions, marketing and user experiences activates the reward centers in people’s brains and keeps them coming back. 

This motivates them to engage more frequently and deeply with a business, which fuels growth in several ways:

  • Increased customer acquisition and retention. The gamification experience keeps customers engaged, so they are less likely to churn and more likely to make repeat purchases or referrals.
  • More customer data and insights. Engaged customers provide more data through their interactions, giving businesses valuable information about their needs, interests, and behaviors.
  • New revenue streams. Businesses can create new monetization opportunities, like selling premium rewards or creating a marketplace for customers to trade or sell tokens or points.
  • Enhanced brand loyalty and promotion. Happy, rewarded customers are the best promoters. They are eager to share their positive experiences with others and on social media, raising brand awareness and gaining new potential customers.
  • Improved employee productivity and satisfaction. The motivational power of gamification also applies internally. Businesses can use gamification to drive desired behaviors and outcomes for employees, keeping them engaged and motivated. Satisfied employees tend to be more productive and loyal.
  • Innovative collaborations. Web3 gamification creates new opportunities for mutually beneficial partnerships and sponsorships with other brands. Collaborating on challenges, rewards, and other gamified experiences is a win-win.

What types of Web3 gamification mechanics are most effective?

Some of the most powerful Web3 gamification mechanics for business include:

Tokens or coins: Digital assets with real or perceived value that can be earned, traded, or used. They give people ownership and a sense of investment in a brand or product.

Quests or challenges: Time-bound missions or obstacles that must be accomplished to earn a reward. They keep people actively participating and coming back.

Leaderboards: Public displays of top performers, point earners, or achievement unlockers. They tap into people’s competitive drives and the desire for status.

Badges: Visual representations of achievements, milestones, or unlocks displayed on profiles. They signify progress and expertise, giving people a sense of advancement.

Governance: Giving users a say in decisions, features, or direction. It makes them feel invested in the outcome and growth of a business or product.

How can I implement Web3 gamification for my business?

The key steps to implement Web3 gamification for your business include:

  • Define your business goals and key performance indicators (KPIs) you want to improve, e.g. brand engagement, customer loyalty, content sharing, etc.
  • Identify your target audience and what motivates them. Conduct surveys or interviews to determine what gaming mechanics and rewards would resonate most.
  • Develop a gamification strategy that maps gaming elements to your business goals and KPIs. Start with a few basic mechanics, then expand from there.
  • Build the gamification experience by developing the gaming elements, rules, point systems, rewards, and any technology needed to implement them.
  • Launch your gamification program and promote it to your target audience. Provide ways for people to start participating and earning rewards.
  • Track, analyze, and optimize the results. Make adjustments to improve engagement and meet your key business objectives.
  • Continue enhancing the experience by adding new gaming elements, rewards, and incentives to keep people motivated and participating long-term.

In summary, Web3 gamification is a growth strategy that pays off through motivated, engaged customers and employees. The benefits of increased acquisition, retention, revenue; data, brand promotion, productivity and collaboration are well worth the investment for forward-thinking businesses.

Final Thoughts

Overall, this case study provides a fascinating glimpse into how innovative Web3 technologies and gamification mechanics are transforming B2B relationships and powering new growth opportunities.

By implementing a collaborative rewards and incentive structure within their business ecosystem, the companies featured were able to significantly boost engagement, streamline partnerships, and build a dedicated community of brand ambassadors and collaborators.

While still an emerging field, the potential of blockchain-based solutions to reshape how businesses interact and exchange value with each other is undeniable.

By leveraging people’s natural motivations for progress, achievement and social connections, Web3 provides the ideal infrastructure to build these kinds of meaningful connections at scale through transparent, secure, and frictionless frameworks.

For business leaders seeking to future-proof their companies, now is the time to start exploring how these powerful new tools can be integrated to unlock the full potential of your network.

The tools are here, the customers are ready — are you? Take a chance and let Web3 gamification supercharge your business. The rewards, both financial and relational, may just surprise you.


  • Brainiac Williams

    From DAOs to AI, from avatars to algorithms, Brainiac Williams is your bridge between the complexities of Web3 technology and the language of human connection. With every word, he infuses creativity, clarity, and a sprinkle of that Web3 magic. His mission? To empower, educate, and inspire the pioneers of the Web3 frontier. He immerses himself in the latest trends, so you can ride the wave of innovation with confidence.

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